Shipping policy

Thank you for visiting and shopping with Soul Paper.  Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days and our shipper picks up on Tuesday.

Orders are not shipped or delivered on weekends or holidays.

Standard shipping days (outbound) and Local Deliveries are Thursday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

A flat rate of $15.00 is applied for shipments in Saskatchewan. 

A flat rate of $25.00 is applied for shipments for the rest of Canada.

Canadian orders over $150.00 will receive FREE shipping via Canada Post with an estimated 4-8 business day delivery time.

Saskatchewan orders over $75.00 are FREE and shipped via Canada Post as with an estimated 3-6 business day delivery time.  

Shipments to the United States will be calculated and added at the time of checkout courtesy of our shipping provider Canada Post.

* Overnight delivery is only available for orders with delivery addresses within Canada, upon special request.

Delivery delays can occasionally occur.  Thank you for your patience.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email, containing your tracking number(s), once your order has been prepared and processed by us.  The tracking number is typically activated within the first 24 hours of this confirmation. 

International Customs, Duties and Taxes

We currently do not ship outside of Canada or the USA (international) as a standard offering. However we will provide a shipping estimate (from Canada Post) upon written request at hello@soulpaper.ca .

Soul Paper is not responsible for any customs, duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Condition of Returned Items
Items returned not in original condition and/or without original packaging or damaged packaging will not be eligible for a refund. We reserve all rights to refuse full or partial refunds on items returned altered or damaged in any way.

Refunds on Shipping Charges
If your return is due to an error on the part of Soul Paper we will refund you for the shipping costs applied to your original order. If the return is for any other reason, the shipping charges will not be included in your refund.

Shipping your Return
100% of the responsibility for Return shipping is that of the buyer. Our recommendation is that you ship your parcel/package with a carrier that offers tracking and insurance when returning your order. Soul Paper will not be liable to process any returns or refunds should your package be lost or damaged during return shipping.

Reporting Discrepancies or Shortages
Quality control is key at Soul Paper and as such, your order is checked before it is shipped. However, in the rare event that there is a discrepancy or shortage, please notify us within 3 business days of receiving your order and we will gladly ship the missing/corrected items at our cost or offer you a refund on those items.

Reporting Damage
Occasionally a package may be damaged on its way to you. Please open and inspect your parcel as soon as it is received. Soul Paper is not liable for any products damaged or lost during shipping.

In the case of damage, please notify the carrier immediately, and Us (Soul Paper) so that we may support your claim. We will work with you and the carrier, to the best of our ability to correct the situation and make sure you receive replacements or a refund for the damaged items.

Please save all packaging materials and damaged goods before filing a claim.

Shipping Information ONLY
To return your product, please mail your product to:

Attention: Orders
Soul Paper Inc.
810 Broadway Avenue 
Saskatoon, SK. Canada.
S7N 1B6

email: orders@soulpaper.ca

 

Winter (including Cold Climate) Shipping: As we are located in Central/Northern Canada, Soul Paper is not liable/responsible for any products damaged or destroyed during winter & cold season shipping periods.  This primarily pertains to the shipment of inks between Fall (October 1st) to Spring (May 1st).  During this colder period, we will increase our packaging to prevent leakage of liquids as best as possible. We however cannot guarantee how packages are handled or kept warm during shipping, over night storage or if they will be heated or kept warm.  Therefore ALL Winter shipments will be at the risk of the purchaser.  We will also automatically select your closest post office for pickup and NOT "door drop" during this time.**

**Due to these risks and our care for quality and shipping safety, we are not currently shipping inks outside of Canada. Thank you for your understanding and support!

For general inquiries please email: hello@soulpaper.ca .